Legal
Nexus Ops Pty Ltd (Nexus, we, us or our) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website, drone services, pilot network, referrals, equipment sales and business administration.
We handle personal information in accordance with applicable Australian privacy laws. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us or to a particular activity, we will comply with them.
This policy does not form part of an employment or contractor agreement and does not limit any rights you have under applicable law.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include a person's name, contact details, images, location information, identification details and information about their work or qualifications.
Sensitive information is a more protected category of personal information and includes information about matters such as health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record and biometric information used for identification.
Depending on your dealings with us, we may collect:
We do not normally seek sensitive information. If sensitive information is reasonably necessary, we will obtain consent where required or rely on another lawful basis.
We may collect personal information:
Where practical, we will collect personal information directly from the individual concerned. If you provide personal information about another person, you must be authorised to do so and should ensure they are aware of this policy where reasonably practicable.
Drone operations may incidentally capture images or information about people, homes, vehicles, number plates, workplaces or other identifiable matters.
We take reasonable steps to plan and perform operations in a way that avoids unnecessary collection and respects safety, privacy, property access requirements and applicable laws.
Where a customer determines the location, purpose and intended use of an operation, the customer may also have privacy and notification responsibilities. Our terms of trade require customers to obtain notices, consents and permissions allocated to them.
We do not use drone imagery for facial recognition, biometric identification or profiling unless we separately explain the proposed use and have an appropriate legal basis.
We will not use identifiable customer imagery or project details for marketing or portfolio purposes without prior permission.
We may collect, hold and use personal information to:
We may use information for another purpose where you consent, where you would reasonably expect the use and it is related to the original purpose, or where required or authorised by law.
We may disclose personal information where reasonably necessary to:
We do not sell personal information. We do not disclose personal information to third parties for their independent direct marketing without consent.
Where you request or accept a referral, we may provide relevant contact and mission information to the independent operator so they can assess and respond to the opportunity.
The independent operator handles personal information under its own privacy practices. You should review its privacy policy before entering into a direct contract.
We will disclose only information reasonably necessary for the referral unless you authorise further disclosure.
Some technology and cloud service providers may store, process or support information outside Australia. The countries involved depend on the providers and services used and may change over time.
Where the Privacy Act applies to an overseas disclosure, we will take reasonable steps required by law before disclosing personal information overseas. Where practicable, we will identify likely overseas locations in this policy, at the point of collection or on request.
You may contact us for current information about the service providers and overseas locations relevant to your information.
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website use, improve performance and protect security.
If analytics or optional marketing tools are enabled, those providers may collect information such as IP address, device type, browser, pages visited and approximate location. Their handling of information is also governed by their own privacy policies.
You can usually manage or block cookies through your browser settings. Blocking essential cookies may affect website functionality.
We may use contact information to send news, service information or promotional material where permitted by law.
You can opt out at any time by using an unsubscribe link or contacting us at steve@nexusops.au. We may still send non-marketing messages that are necessary to administer a booking, contract, account or legal obligation.
We will not use sensitive information for direct marketing without consent.
Payments may be processed through banks, MYOB or other payment providers. Those providers may collect and handle payment information under their own privacy policies and security arrangements.
We generally do not retain complete payment card details unless expressly required and handled through an appropriately secured payment system.
We take reasonable technical, physical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Measures may include access controls, authentication, secure cloud services, encryption where appropriate, backups, software updates, staff and contractor confidentiality obligations and controlled access to mission information.
No internet transmission or storage system is completely secure. If you believe information provided to us has been compromised, contact us promptly.
We will investigate suspected data breaches and take reasonable steps to contain and reduce any harm.
Where the Notifiable Data Breaches scheme applies, we will assess a suspected eligible data breach and notify affected individuals and the Office of the Australian Information Commissioner when required by law.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet contractual and operational needs, or to comply with legal, taxation, insurance, aviation and record-keeping requirements.
Retention periods may differ for website enquiries, customer records, mission data, financial records, safety records, pilot records and regulatory documents.
When information is no longer required, we will take reasonable steps to delete it or de-identify it, unless retention is required or authorised by law.
Customers should securely download and back up mission deliverables within the period specified in the applicable contract. Nexus is not an archival storage provider unless expressly agreed.
You may request access to personal information we hold about you or ask us to correct inaccurate, out-of-date, incomplete, irrelevant or misleading information.
Please contact steve@nexusops.au and describe your request. We may ask you to verify your identity before releasing or changing information.
We will respond within a reasonable time. We may refuse or limit access where permitted by law and, where required, will explain the reason and available complaint options.
We do not ordinarily charge for making an access request. We may charge a reasonable amount for providing access where permitted by law, after notifying you in advance.
Where lawful and practical, you may deal with us anonymously or using a pseudonym for a general enquiry.
We will usually need accurate identifying and contact information to prepare a quote, assess a site, enter into a contract, verify a pilot, process payment, meet aviation requirements or perform a service safely.
Our website and services are not directed to children under 18.
Drone operations may incidentally capture children in public or private environments. We take reasonable steps to minimise unnecessary collection and will handle any resulting information in accordance with this policy and applicable law.
If a child provides personal information to us online, a parent or guardian may contact us to request access, correction or deletion, subject to applicable law.
Our website may contain links to websites or services operated by other organisations. We are not responsible for their privacy practices. You should review the privacy policy of each third-party service you use.
If you have a privacy question or complaint, please provide enough information for us to understand and investigate the matter.
We aim to acknowledge a complaint within seven business days and respond within 30 days where reasonably practicable. We will tell you if we need additional information or more time.
If you are dissatisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner:
We may update this Privacy Policy to reflect changes to our services, systems, providers or legal obligations.
The current version will be published on https://www.nexusops.au with its effective date. Material changes will apply from the date stated in the updated policy.